A leak, a broken lift, cleaning the common areas: every job ends up in someone’s hands. In Syndikom, that “someone” can be one of two kinds.
- A service company that also uses Syndikom, with its own portal.
- An external provider: the plumber, electrician or security firm you already work with, who has no Syndikom account.
Both can receive work orders and contracts. What changes is who moves the work forward.
Service companies: shared work
A service company has its own space on Syndikom. To work together, your organisation and theirs must be connected:
- from the marketplace, where you find companies and their reviews, depending on your plan;
- or by inviting them by e-mail if they are not on the platform yet.
The other side accepts or declines the connection request. Once connected, the company receives your work orders in its portal and moves them forward itself: it takes them on, does the job, then presents it to you as finished. You approve or reject the finished work, and the company is notified of your decision.
The company can also send you quotes, which you accept or reject, and invoices, whose payment you declare. When a job closes, you can rate the company.
External providers: you stay in charge
Many syndics have trusted tradespeople who will never join a platform. For them, Syndikom has external providers, in the Marketplace section of the syndic portal, right after Connections.
An external provider record holds:
- the name (the only required field);
- the trade: plumbing, electricity, cleaning…;
- the phone and e-mail;
- the address and free notes.
You can also create an external provider straight from the assignee picker while creating a work order.
Assigning and following the work
A work order or a contract goes either to a connected company or to an external provider. With an external provider, you follow progress yourself, in three steps:
- New: the work order is created and assigned;
- In progress: you mark that the provider has started;
- Completed: you close the job once the work is done.
There is no approval step: you are the one who confirms the work is finished, and your account is recorded as the one that signed it off.
Good to know
- Syndikom sends nothing to the external provider: no e-mail, no notification. You contact them as usual, with the phone and e-mail on their record.
- Quotes, invoices and ratings go through connected companies. For an expense paid to an external provider, you can enter the supplier’s name on the expense.
- Deleting a provider removes it from your list, but its past work orders and contracts keep its name.
In short
| Service company | External provider | |
|---|---|---|
| Syndikom account | Yes, with its own portal | No |
| How you link up | Connection accepted by both sides | Record created by the syndic |
| Who moves the work order forward | The company | The syndic |
| Steps | Up to “pending approval”, then approved or rejected | New, in progress, completed |
| Notifications | Yes | None |
| Quotes and invoices in Syndikom | Yes | No |
| Rating | Yes | No |
Which one should you use?
The two work side by side: you can use connected companies for some jobs and keep your usual providers for others. A connected company saves you follow-up, since it updates the job itself; an external provider lets you keep a record of all your jobs in one place, even with people who are not on Syndikom.