Terms of service

Syndikom is property-management software: portfolio, residents, finance, work orders, general assemblies, documents and a marketplace of service companies. Syndikom is a tool; management decisions, the syndic's legal duties and the relationship with co-owners remain your responsibility.

• You must provide accurate information and keep it current.
• You are responsible for keeping your credentials confidential and for any activity on your account.
• Accounts are personal; each collaborator must have their own, with the appropriate role.

The owner of an organisation manages its members, their roles and its subscription. The owner is responsible for the data entered by the organisation, including residents' data, and warrants having the right to process it.

• Plans and their limits (buildings, units, users, storage) are those shown on syndikom.com at the time of subscription. Prices are in Moroccan dirhams, excluding applicable taxes.
• Payment is made by bank transfer. A paid plan is activated once payment is received, usually within one business day, for the chosen period (monthly or annual).
• An upgrade is activated when the payment is received; the time left on the current plan is credited against its price. A downgrade takes effect at the end of the period already paid, and only if the organisation is within the new plan's limits on that date. No refund is due for the current period.
• If the organisation exceeds a limit of its plan (buildings, units, residents, employees…), its workspace becomes read-only: all data stays visible, exportable and deletable, but nothing new can be entered while the limit is exceeded. A paid plan not paid by its due date stays active for a 14-day grace period, with reminders; after it, the organisation moves to the free plan. No data is deleted because of a plan change.
• The free plan can be used without time limit within the stated limits.

A Pro trial may be granted by invitation for a defined period. At its end, the organisation moves to the free plan unless a paid plan is activated. Its data is kept; if it exceeds the free plan's limits, the workspace becomes read-only as described in section 4.

• No unauthorised access, permission bypass or disruption of the service.
• No unlawful or fraudulent use, nor use that infringes third-party rights.
• No malicious content, spam or harvesting of other users' data.
• We may suspend an account that breaks these rules, after notice unless urgent.

You remain the owner of the data and documents you upload. You grant us the right to host, back up and process them to provide the service. You can export them at any time. Personal-data processing is described in our privacy policy.

We aim for continuous availability but do not guarantee it. Planned maintenance may interrupt the service temporarily; we keep it short and announce it when possible. We take daily backups.

The software, the Syndikom brand, the interfaces and the documentation are protected. You receive a non-exclusive, non-transferable right to use the service for the duration of your subscription, without the right to copy, resell or reverse-engineer it.

To the extent permitted by law, Syndikom's liability is limited to the amounts paid for the service in the last twelve months and excludes indirect damage: loss of data you did not back up, lost profit, disputes with co-owners or service companies.

You may stop using the service and ask for the deletion of your organisation at any time. We may terminate an account for a serious breach of these terms. After termination, data is retained and then deleted according to our privacy policy.

We may change these terms. The version in force is the one published on syndikom.com with its update date; significant changes are notified in the app at least 15 days before they take effect.

These terms are governed by Moroccan law. Any dispute will be brought before the competent courts of Casablanca, after an attempt at amicable resolution.